Legal
Terms of Service
Last updated October 30, 2026
These Terms of Service (the “Terms”) are the end-user license agreement for Balant AI. They are an agreement between Flowgenn Inc., which owns and operates Balant AI (“Balant”, “we”, “us”), and the business that uses the Service (the “Customer”), and they also apply to each person the Customer invites (a “User”). By signing in or otherwise using the Service, you agree to these Terms on behalf of yourself and the Customer, and you confirm that you’re authorized to do so. If the Customer has signed a separate agreement with Balant, that agreement controls where it differs from these Terms.
1. The Service
“Service” means balantai.com, the Balant AI web application and the close work Balant prepares for the Customer. The Service reads the documents and data the Customer provides or connects, prepares work such as categorized transactions, registers, reconciliations and tax forms, and holds that work for the Customer’s team to review and approve. The features available to a Customer are those set up for its workspace.
2. Accounts
Accounts are by invitation only. Each User must keep their password and sign-in codes to themselves, use their own account, and tell us or their workspace admin promptly about any unauthorized use. The Customer is responsible for who it invites, the access it gives them, and everything done under its Users’ accounts.
3. License
Subject to these Terms, Balant grants the Customer and its Users a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for the Customer’s internal business purposes, including work for the Customer’s own clients where the Customer is an accounting firm. Balant and its licensors keep all rights in the Service, including its software, design and documentation; no other rights are granted.
4. Acceptable use
You must not:
- copy, modify, decompile, reverse engineer or try to extract the source code of the Service, except where the law allows it despite this restriction;
- resell, rent, sublicense or otherwise make the Service available to anyone outside the Customer, except as section 3 allows;
- probe, scan or test the Service’s security, interfere with its operation, or access it by automated means other than those we provide;
- upload malicious code, or data you don’t have the right to share; or
- use the Service in breach of any law, including privacy, financial and export laws.
5. Customer Data
“Customer Data” is the information the Customer and its Users provide to or connect with the Service, and the work the Service prepares from it. As between the parties, the Customer owns its Customer Data. The Customer grants Balant the right to host, copy, process and transmit Customer Data as needed to provide, secure and support the Service, including through the service providers listed in our Privacy Policy. The Customer is responsible for having the rights and consents needed to share Customer Data with us, including information about its clients, partners and employees. Our Privacy Policy describes how we handle information.
6. Connected services
The Service can connect to third-party services the Customer chooses, such as Intuit QuickBooks Online and, through Plaid, the Customer’s banks. Those services are governed by their own terms and privacy policies, including the Plaid End User Privacy Policy. By connecting one, the Customer authorizes Balant to exchange data with it on the Customer’s behalf. Balant sends entries to a connected ledger only after the Customer’s team approves them. Balant isn’t responsible for third-party services, their availability, or changes they make, and the Customer can disconnect them at any time.
7. Review and professional responsibility
The Service prepares work for the Customer’s team to review; it doesn’t replace that review. The Customer is responsible for checking and approving everything the Service prepares before relying on it, filing it or sending it to anyone, and for its books, tax filings and financial statements. The Service doesn’t provide accounting, tax, legal or investment advice, and using it doesn’t create a professional relationship with Balant.
8. Fees
Fees, if any, are set out in the order form or agreement between Balant and the Customer. Unless that document says otherwise, fees are due as invoiced and don’t include taxes.
9. Confidentiality
Each party will keep the other’s non-public information confidential, use it only to perform under these Terms, and protect it with at least reasonable care. This doesn’t cover information that is or becomes public through no fault of the receiving party, was already known to it, is independently developed, or must be disclosed by law, in which case the receiving party will give notice where the law allows.
10. Feedback
If you send us suggestions about the Service, we may use them without any obligation to you.
11. Suspension and termination
The Customer may stop using the Service at any time. We may suspend or end access to the Service if a User breaches these Terms, if fees are unpaid, or if needed to protect the Service or others, and we’ll give notice when we reasonably can. When access ends, the license in section 3 ends. We’ll handle the Customer’s Data as our agreement with the Customer provides, or, if there is none, return or delete it at the Customer’s written request, unless the law requires us to keep it. Sections 5, 7 and 9 through 15 survive termination.
12. Disclaimers
The Service is provided “as is” and “as available”. To the fullest extent the law allows, Balant disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, title and non-infringement. Balant doesn’t warrant that the Service will be uninterrupted or error-free, or that its output will be complete or accurate.
13. Limitation of liability
To the fullest extent the law allows, neither party will be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, even if told they were possible. Balant’s total liability arising out of or relating to these Terms or the Service will not exceed the fees the Customer paid Balant for the Service in the 12 months before the event giving rise to the claim.
14. Indemnity
The Customer will defend and indemnify Balant against third-party claims arising from Customer Data, or from the Customer’s or its Users’ breach of these Terms or misuse of the Service.
15. General
These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. Neither party may assign these Terms without the other’s consent, except to a successor in a merger, acquisition or sale of substantially all of its assets. If a provision is unenforceable, the rest remains in effect. A failure to enforce a provision isn’t a waiver. We may update these Terms by posting a new version here and changing the date at the top; if a change is significant, we’ll tell Customers before it takes effect, and continued use after that means acceptance.
Contact us
Questions about these Terms: contact@flowgenn.com.